How do your employees behave when you're not in the office? Hello Innovation will perform mystery visits and evaluate your employees, branches, and then set standards. With more than 3300 mystery shoppers in Europe and more than 1400 mystery visits performed every month we are able to objectively evaluate your service levels anywhere in the Central Europe, Dubai or U.S.A.
Hello Innovation can help you analyze how your employees behave to their customers and evaluate the customer experience. We analyze following areas: welcome, standards, customer's needs analysis, communication skills, selling skills, cross-selling and more. This is just a beginning. We do more than just a questionnaire. We provide analysis of customer's loyalty, emotions, and experience. Besides that we are also able to analyze your competition, prepare benchmark study, measure footfall/people counting or prepare controversial scenarios if needed.
Mystery shopping will exactly point out the strengths and weaknesses of your employees and identify gaps for development. From the results found we prepare a training and development program for you and your employees (on each management level).
Honza and Kuba started mystery shopping with only one spy camera in 2013 and established Hello Innovation. Today Hello Innovation has 6 divisions including a project supporting kids from Children's home. Hello innovation provides services to more than 80 clients and the turnover for 2017 is more than 14 millions CZK.